Effective as of March 1, 2021
For some events hosted on the Services, Arcivr may not make tickets available on the Services. For those events, tickets may be available through the Event Host or its representatives or agents. Any tickets purchased or received from an Event Host or its representatives or agents will not be subject to these Ticketing Terms, but will instead be subject to the terms of the agreement between you and the Event Host or its representatives or agents (as applicable).
IF YOU HAVE PURCHASED TICKETS FROM ANY PARTY OTHER THAN ARCIVR, THESE TICKETING TERMS DO NOT APPLY TO YOU, AND ARCIVR IS NOT RESPONSIBLE FOR, AND DISCLAIMS ALL LIABILITY FOR, YOUR TICKETS OR ANY COSTS OR DAMAGES THAT YOU EXPERIENCE IN CONNECTION WITH YOUR TICKETS. ARCIVR DOES NOT GUARANTEE THE AUTHENTICITY OF TICKETS PURCHASED FROM ANY PARTY OTHER THAN ARCIVR. ARCIVR IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR ANY COSTS OR DAMAGES ASSOCIATED WITH FRAUDULENT TICKETS OR THE PURCHASE OF THE TICKET THROUGH THIRD PARTIES (INCLUDING ANY REFUNDS).
1. Pricing and Availability of Tickets on the Services.
When Arcivr makes Tickets available for purchase on the Services, Arcivr acts as a service provider for Event Hosts. Because we sell Tickets on behalf of Event Hosts, the Event Hosts typically set the price of the Tickets and determine the number of Tickets that may be available for a particular event. Tickets for popular events may sell out quickly.
2. Browsing and Ordering Tickets.
a. When ordering Tickets through the Services, you agree to browse for Tickets and place your order using only one browser window. Use of multiple browser windows could result in losing your Tickets, expiring pages, or other errors occurring during the purchase process.
b. You agree that you will not use bot technology to search for, reserve, or purchase Tickets through the Services (including any automated purchasing software).
3. Ticket Limits.
a. Arcivr may charge service fees and certain other charges, including taxes, processing fees, and fulfillment fees. You are responsible for any fees, charges and taxes that you are obligated to pay or that Arcivr may collect from you in connection with your purchase of Tickets. If you do not pay the fees, charges, or taxes on a transaction, you will be responsible for the fees, charges and taxes in the event they are later determined to be payable on the sale, and Arcivr reserves the right to collect the fees, charges and taxes from you at any time. In certain jurisdictions, Arcivr may be required to collect and remit sales tax in connection with your purchase of Tickets. All fees, charges and taxes imposed by Arcivr will be automatically added to your total during the check-out process on the Services. Arcivr may update such fees, charges and taxes at any time.
b. We accept several methods of payment to accommodate your needs. Arcivr may impose conditions on your use of any coupon, promotional code or gift card. You will pay all charges incurred by you or any users of your account and credit card or other online payment mechanism at the prices in effect when such charges are incurred, including all applicable fees and taxes.
c. All Ticket prices, fees and charges listed on the Services are stated in U.S. Dollars. If you are purchasing Tickets in a foreign currency, your credit card company or other online payment provider may apply additional fees or charges. Any such fees or charges are beyond Arcivr’s control, and so Arcivr is unable to disclose the applicability or amount of these fees or charges during the check-out process on the Services. It is your responsibility to check with your credit card company or other online payment provider about such fees or charges prior to your purchase.
d. You acknowledge and agree that any fees to third parties that may be required for you to receive the Tickets (such as mobile data plans) are not included in the cost of the Tickets.
5. Account, Order, and Billing Information Verification.
a. All information on your Arcivr account and orders (including your name, address, email address, billing address, payment information, and IP address) must be valid. You represent and warrant that you have the legal right to use any credit cards or other online payment methods used in connection with any transaction for Tickets on the Services. You acknowledge and agree that Arcivr may (i) use, process, and verify any information on your Arcivr account and orders, and (ii) share such information with third parties and authorize such third parties to use, process and verify such information, in each case, for the purposes of facilitating the processing and fulfillment of your order.
b. Arcivr may cancel any order that is placed using an account which contains false, misleading, incorrect, incomplete, or unverifiable information. Orders are subject to approval based on the applicable payment method, and will be processed only after Arcivr or its vendors have verified the billing address and other billing information associated with your credit card account or online payment account.
c. In order to purchase Tickets through the Services, you are required to provide valid payment information as required by Arcivr. Arcivr may terminate your order for Tickets and take such other action as appropriate if we are unable to process your payment information and you do not provide an alternative form of payment upon Arcivr’s request. You agree to reimburse Arcivr for any and all costs incurred in collecting amounts owed by you to Arcivr, including attorneys’ fees and costs of collection agencies.
6. Confirming Your Order.
Upon successful receipt your payment information during the check-out process on the Services, you will receive a confirmation number (either on a confirmation page on the Services or via email). If you do not receive a confirmation number, or if you receive an error message or otherwise experience a disruption in the Services during the check-out process, please confirm whether your order has been placed by contacting Arcivr Support at [INSERT]. Arcivr will not be aware of a problem in the check-out process unless you contact us. We will not be responsible for losses (monetary or otherwise) if you assume that an order was, or was not, placed.
7. Delivery of Tickets.Following the successful purchase of Tickets through the Services, Arcivr will deliver, to the email address that you provided during the order process, Ticket access codes for the applicable event. Arcivr is not responsible for any lost or deleted Ticket access codes under any circumstances.
8. Changes to the Event.
a. Sometimes an Event Host may specify that an event will involve the participation of a third party, such as an opening act or collaborator. Arcivr is not always made aware of these plans, and such plans are subject to change or cancellation at any time without notice. Arcivr will not owe you any refund because of a change or cancelation of or by any such third party.
b. Occasionally, events may be canceled or postponed. If this happens, we will attempt to contact you, using the email address that you provided during the order process, to inform you. For exact instructions on any canceled or postponed events, please check the event information listed on the Services or contact us at [INSERT].
9. Refunds and Exchanges.
a. To the extent permitted by law, your purchase of a Tickets is not refundable for any reason, whatsoever, unless otherwise expressly noted in these Ticketing Terms.
b. To the extent that Arcivr issues any refunds, Arcivr will issue any such refunds to the original purchaser of the Tickets on the Services. Arcivr is not responsible for issuing any refunds to any person or entity who is not the original purchaser of the Tickets on the Services under any circumstances. If you received a Ticket from a third party who originally purchased the Tickets on the Services, and if you believe that you are entitled to a refund, please contact the third party from whom you received your Ticket.
10. Personal Use; No Promotions; Compliance with Law; Transfers of Tickets as Gifts Only.
a. You may use your Tickets for personal use only. You agree not to purchase Tickets with the intention of selling them rather than using them. You may not use your Tickets for advertising, promotions, contests or sweepstakes without Arcivr’s express prior written consent.
b. You may not sell, offer for sale, license, sublicense, rent, lease, assign, transfer, distribute, host, make available or otherwise commercially exploit your Tickets, except that you may transfer your Tickets to a third party as a gift. You acknowledge that, once you have transferred your Tickets to a third party, you will discard any access codes that you have received from Arcivr, and you will not use, or attempt to use, such access codes to attend the event.