VIP packages will not be available for purchase at the Box Office. You must purchase online in advance of the show date.

You will receive an email from StagePilot (hello@stagepilot.com) approximately 3-5 days before the concert date. The email will include; day-of-show arrival instructions, VIP merchandise pick-up information and any relevant details about your VIP experience. VIP package purchasers may be required to arrive 2 or more hours before show time. Pre-show program activities, times and locations may vary date-to-date and are subject to change at any time for any reason.

Parking is not included with this package, but parking may be available at the venue. Please refer to the venue’s website for more information.

Please refer to your original point of purchase for all questions regarding your concert ticket.

All VIP packages are NON-TRANSFERABLE; NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES.

COVID policies vary by venue, please check each venue’s website for the most up-to-date guidelines.

All merchandise must be collected on site when you check in. Unfortunately, we are unable to ship out any merchandise after the event. Once you collect your merchandise, you may have the opportunity to take your items back to your car before entering the show. However this is venue dependent, so check with security when you get to the venue.

By purchasing a VIP package, you will not gain or be authorized access into any venue specific VIP or backstage areas.

No parental escorts without their own package purchased will be permitted. Non-VIP Package purchasers will not be allowed into any VIP activities or into the venue early.

Most shows are open to all ages. However, please check with the venue directly as the age policy can vary with each venue.

All guests must check in together to be permitted into the VIP experience and collect the VIP merchandise.

We're here to help! Email us any time at hello@stagepilot.com.

ABSOLUTELY!