How do I access the stream?
After purchasing your ticket, you will receive two emails from StagePilot. One is a receipt for your purchase, the other includes instructions on logging into the event.
I haven’t received my link and code
An email was sent from email@example.com
with your login info after you purchased your ticket(s). Please check your spam folder and mark it as Not Spam or Not Junk to be sure you receive future communications. If you don’t see it, shoot us an email at firstname.lastname@example.org
What device and browser can I use to watch the show?
You can watch the event on a computer, smartphone, tablet or smart TV. Please be sure that your browser is up to date and you have a stable internet connection. Here’s a list of our supported browsers
Help, I can’t access the stream!
We’re sorry to hear you are having issues accessing the event! Please review these troubleshooting tips
. We recommend using the latest version of Google Chrome. We also recommend clearing your cache and cookies if you are already on the most updated version of your browser. If you're still having trouble, contact us at email@example.com
Can I watch the show on my TV?
You can cast to a Chromecast compatible device from the Google Chrome browser or use AirPlay to watch on Apple TV from the Safari browser.
How do I rewatch the show?
You can use the same link and 8 digit code provided in via email to log back in and access the show until the replay period ends.
Can I share my code?
Codes may only be used by one person. Any codes found to be shared will be voided.
When will I receive my merchandise?
Merchandise will begin shipping 4-6 weeks after the replay period ends.
How does the Virtual Meet & Greet work?
A virtual Meet & Greet is a private, one-on-one video call. Before the day of your virtual Meet & Greet, you’ll receive an email with a link to sign in to your session and be connected with the artist when it’s your turn. During your virtual Meet & Greet, you can ask anything you’ve been dying to know! There will also be an opportunity to have a photo taken that will be emailed directly to you within 24 hours.
How do I log into my Virtual Meet & Greet?
You will receive instructions to join your virtual Meet & Greet approximately 24 hours before your scheduled time. Be sure to check your spam folder for these instructions. If it’s within that timeframe and you have not received an email from us, please reach out to firstname.lastname@example.org
What if I have more questions?