FAQS
Can I purchase a VIP package at the Box Office?
VIP packages will not be available for purchase at the Box Office. You must purchase online in advance of the show date.
How do I know where and when to arrive for my VIP experience?
You will receive an email from StagePilot (hello@stagepilot.com) approximately 3-5 days before the concert date. The email will include; day-of-show arrival instructions, VIP merchandise pick-up information and any relevant details about your VIP experience. VIP package purchasers may be required to arrive 3 or more hours before show time. Pre-show program activities, times and locations may vary date-to-date and are subject to change at any time for any reason.
When will the VIP experience take place?
The VIP experience will take place prior to the main show which may require arrival at least 3-4 hours before show time. More specific times and locations will be announced in the informational email we will send to you 3-5 days before the event.
When and where will I receive my VIP merchandise?
VIP merchandise is provided at the show and will be given to you at VIP check-in. If you arrive late, please check your email for the designated area to pick up VIP merchandise. Unfortunately, we are unable to ship out any merchandise after the event.
Is there a secure space where I can leave my merchandise during the show?
Once you collect your merchandise at check-in, you may have the opportunity to take your items back to your car before entering the show, or check them onsite. However this is venue dependent, so check with security when you get to the venue.
Is VIP parking included?
Parking is not included with this package, but parking may be available at the venue. Please refer to the venue’s website for more information regarding parking.
What if I change my mind and don’t want my package?
All packages are non-refundable.
Can I take a parental escort in with me?
All parental escorts must purchase their own VIP package. Anyone who hasn’t purchased a VIP package will not be allowed into any VIP activities or into the venue early.
Does this package have a minimum age?
Most shows are open to all ages. However, please check with the venue directly as the age policy can vary with each venue.
Will I be allowed backstage?
By purchasing a VIP package, you will not gain access to, or be authorized to enter, any venue-specific VIP or backstage areas.
What do I do if my guest is arriving separately from me but our tickets are under my name?
All guests must check in together to be permitted into the VIP experience and collect VIP merchandise.
Who can answer questions about my concert ticket?
Please refer to your original point of purchase for all questions regarding your concert ticket.
Am I going to have an amazing time?
ABSOLUTELY!
What if I have more questions?
We’re here to help! Email us anytime at support@stagepilot.com.
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