Purchasers will receive an email from StagePilot no later than 1 week prior to the show date with specific instructions for your virtual Meet & Greet, the fulfillment of the VIP merchandise, plus any additional details regarding day of show information. Virtual VIP Meet & Greets will NOT occur on the same day as the performance the purchaser is attending. All VIP packages are NON-TRANSFERABLE; NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. Non-VIP package purchasers will not be allowed into any VIP activities or into the venue early. VIP package purchasers may be required to arrive at least 3-4 hours before show time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. Personal items may not be permitted into the pre-show performance to be signed by the artist. At StagePilot’s discretion, VIP package merchandise will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted.