Does this Meet & Greet Package also include a ticket to the show?
This is an upgrade only event and does not include a ticket to the show. You must have a ticket to the show to purchase this package. You will not be admitted into the Meet & Greet without a show ticket.
Can I purchase a Meet & Greet Package at the Box Office?
Meet & Greet Packages will not be available for purchase at the Box Office. You must purchase online in advance of the show date.
How do I know where and when to arrive for my Meet & Greet Package?
You will receive an email from StagePilot approximately 3-5 days before the concert date. The email will include; day-of-show arrival instructions, merchandise pick-up information and any relevant details about your Meet & Greet Package. Purchasers may be required to arrive 2 or more hours before show time. Pre-show program activities, times and locations may vary date-to-date and are subject to change at any time for any reason.
When will the Meet & Greet Package take place?
The Meet & Greet Package will begin shortly after doors open. More specific times and locations will be announced in the informational email we will send to you 3-5 days before the event.
When and where will I receive my Meet & Greet Package merchandise?
Meet & Greet merchandise is provided at check-in and must be picked up the day of the show. We cannot hold your VIP merchandise until after the show or ship after the show.
Is there a secure space where I can leave my merchandise during the show?
Once you collect your merchandise at check-in, you may have the opportunity to take your items back to your car, however this is venue dependent, so check with security when you arrive at the venue.
My guests attending the show with me may be arriving late. How do they get their tickets, merchandise, etc.?
The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. We advise your whole party to come to check-in at the same time to make it quick and easy.
Is VIP parking included?
Parking is not included with this package, but parking may be available at the venue. Please refer to the venue’s website for more information regarding parking.
What if I change my mind and don’t want my package?
All packages are non-refundable.
Can I take a parental escort in with me?
All parental escorts must purchase their own Meet & Greet Package. Anyone who hasn’t purchased a VIP package will not be allowed into any VIP activities or into the venue early.
Does this package have a minimum age?
Most shows are open to all ages. However, please check with the venue directly as the age policy can vary with each venue.
Who can answer questions about my concert ticket?
Please refer to your original point of purchase for all questions regarding your concert ticket.
Am I going to have an amazing time?
Absolutely!
What if I have more questions?
