All packages are non-refundable.

We’re here to help! Email us anytime at support@stagepilot.com.

You will receive an email from StagePilot (support@stagepilot.com) approximately 3-5 days before the concert date. The email will include; day-of-show arrival instructions, VIP merchandise pick-up information and any relevant details about your VIP experience. VIP package purchasers may be required to arrive 3 or more hours before show time. Pre-show program activities, times and locations may vary date-to-date and are subject to change at any time for any reason.

Once you collect your merchandise at check-in, you may have the opportunity to take your items back to your car before entering the show. However this is venue dependent, so check with security when you get to the venue.

The VIP experience will take place prior to the main show. More specific times and locations will be announced in the informational email we will send to you 3-5 days before the event.

All merchandise must be collected on site when you check in. Unfortunately, we are unable to ship out any merchandise after the event.

By purchasing a VIP package, you will not gain access to, or be authorized to enter, any venue-specific VIP or backstage areas.

Autographs are not available during the Meet & Greet. A signed poster is included with your VIP package. Please do not bring any personal items to the venue with the intention of having them signed.

Most shows are open to all ages. However, please check with the venue directly as the age policy can vary with each venue.

Parking is not included with this package, but parking may be available at the venue. Please refer to the venue’s website for more information regarding parking.

VIP merchandise is provided at the show and must be picked up during the VIP experience. You will not be permitted to collect your VIP merchandise once the VIP event ends. We cannot hold your VIP merchandise until after the show.

Please refer to the venue's website for the latest COVID policies for your show.

The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. We advise your whole party to come to VIP check-in at the same time to make it quick and easy.

Please refer to your original point of purchase for all questions regarding your concert ticket.

ABSOLUTELY!

All parental escorts must purchase their own VIP package. Anyone who hasn’t purchased a VIP package will not be allowed into any VIP activities or into the venue early.