How do I access the streaming event?
After purchasing your ticket, you will receive two emails from StagePilot. One is a receipt for your purchase, the other includes a link and unique 8-digit access code. You’ll use the link to join the event and your 8-digit code to log in.
I haven’t received my link or code.
An email was sent from firstname.lastname@example.org
with your login info after you purchased your ticket(s). Please check your SPAM folder and mark it as Not Spam or Not Junk to be sure you receive future communications. If you don’t see it, shoot us an email at email@example.com
.What device and browser can I use to watch the event?
You can watch the event on a computer, smartphone, tablet, or smart TV. Please be sure your browser is up to date and you have a stable internet connection. Here’s
a list of our supported browsers.
Help, I can’t access the stream!
We are sorry to hear you are having issues accessing the event. Please take a look at these troubleshooting tips
. We recommend using the latest version of Google Chrome. We also recommend clearing your cache and cookies if you are already on the most updated version of your browser. If you're still having trouble, contact us at firstname.lastname@example.org.Can I watch this event on my TV?
You cast to a Chromecast device from the Google Chrome browser or use AirPlay to watch on Apple TV from the Safari browser. See below for further instructions.
You can easily cast the stream from your computer or device to a smart TV. Depending on the device you're using, please look for the casting icon and follow the prompts to connect to your smart TV. This article
also goes over the steps to connect from Android, iPhone/Mac, and streaming media players.How do I rewatch the show?
Once you have redeemed your code, you'll automatically be routed to the stream and can remain logged in to access the show at any time until Sunday, February 26th at 11:59PM PST. If you log out, you can use the same 8 digit code to log back in and access the show. If you have to refresh or lose connection in the middle of the stream, you will resume where you left off once you rejoin.
Can I share my code?
Codes can only be used by one person. Any codes found to be shared will be voided.When will I receive my merchandise?
Hardback books and merchandise will begin shipping 4-6 weeks after the event ends on Sunday, February 26th. The Collector and Deluxe editions of the books will ship in the summer, and separately from any other merchandise you may have purchased. If you have any questions regarding your hardback edition or merchandise order, please contact email@example.com.
If you have any questions regarding your Collector or Deluxe edition books, please contact firstname.lastname@example.org.
I ordered the wrong size merch, can I change it?
Unfortunately, we’re unable to make any changes to sizes or shipping addresses after the sale is made.What if I have more questions?
We're here to help! Contact us any time at email@example.com.