Product quality and customer service are core to our business, and our team does everything in its power to be sure you receive a beautiful product. Everything we sell is created and hand packaged for individual customers, so we cannot restock and resell returned items. For that reason, we do not accept returns or offer refunds unless you received a damaged item, or the items delivered do not match your receipt.

StagePilot's role in the process
StagePilot hosts online Meet & Greet galleries and sells personalized, printed products. We do not take, edit, crop, color correct or upload Meet & Greet photos. If you have a question about the quality, color, cropping or resolution of a photo, we’d be happy to forward your email along to the artist’s team.
Edit before you order
You can crop and rotate your photo when choosing your product. We offer products in various sizes and shapes, so your photo may need to be cropped or repositioned to fit your selected items. Please crop and rotate your photos as desired before placing your order. Orders go into production almost immediately. We cannot reprint or refund an order because the photo wasn’t cropped before the order was submitted.

Double check before ordering
Orders go into production almost immediately after being placed. We cannot change an order once it’s been placed. Please double check your selected photos, products and quantities before placing an order. Occasionally, StagePilot offers discounts and sales via discount codes. In order to use a discount code, you must enter it during the checkout process, and before submitting your order. We are not able to retroactively apply a discount once the order has been placed.
What if something arrives damaged?
In all honesty, it’s rare. All products are professionally packed and shipped with form-fitting materials and packaging, and double checked by a quality control team before shipping. On the off chance that a product arrives damaged, immediately email a few photos showing the damage, and a note explaining the issue, to support@stagepilot.com. All damage reports must be submitted by email within 48 hours of delivery. Delivery date and time is determined by USPS, UPS, FedEx or similar shipping services’ records. If we made a mistake, we’ll make it right ASAP.

Examples of when we do and do not refund or reprint orders

We will refund or reprint your order if:

• A product is physically damaged upon arrival
• You receive a photo or product other than what is specified on your receipt

We will not refund or reprint your order if:

• You don’t like your expression in a photo
• You chose the wrong photo
• You decided that you no longer love the band
• You don’t like the cropping of an image
• You don’t like the coloring of a photo (provided it matches the file supplied to StagePilot)
• You don’t like the quality of the photo (provided we used the highest resolution photo provided to us from the artist)
• Your dog chewed your framed canvas
• You forgot to enter a discount code before placing an order

If you have any questions about our return policy, please email our customer service team at support@stagepilot.com.

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