FAQs
How do I join the streaming event?
After purchasing your ticket, you will receive two emails from StagePilot. One is a receipt for your purchase, the other includes a link and unique 8-digit access code. You’ll use the link to join the event and your 8-digit code to log in.
What if I haven't received my code?
An email was sent from
support@stagepilot.com with your login info after you purchased your ticket(s). Please check your SPAM folder and mark it as Not Spam or Not Junk to be sure you receive future communications about your event. If you don’t see it, shoot us an email at
support@stagepilot.com.
Which devices and browsers can I use to watch the event?
You can watch the event on a computer, smartphone, tablet, or smart TV. Please be sure your browser is up to date and you have a stable internet connection. Here’s a list of our
supported browsers.
Help, I can 't access the stream!
We are sorry to hear you are having issues accessing the event. Please take a look at these
troubleshooting tips. We recommend using the latest version of Google Chrome. We also recommend clearing your cache and cookies if you are already on the most updated version of your browser. If you're still having trouble, contact us at
support@stagepilot.com.
Can I watch the event on my TV?
You cast to a Chromecast device from the Google Chrome browser or use AirPlay to watch on Apple TV from the Safari browser. See below for further instructions.
ChromecastApple TV
You can easily cast the stream from your computer or device to a smart TV. Depending on the device you're using, please look for the casting icon and follow the prompts to connect to your smart TV.
How do I rewatch the show once it ends?
Once you have logged in with your code, just click the original link to automatically be routed to the stream. The stream will be available to replay until Monday, November 20. If you log out, you can use the same 8 digit code to log back in and access the show. If you have to refresh or lose connection in the middle of the stream, you will resume where you left off once you rejoin.
Can I share my access code?
Codes can only be used by one person. Any codes found to be shared will be voided.
When will I receive my merchandise?
Merchandise will begin shipping approximately 4 weeks after the premiere.
What if I have more questions?